Sona Gamer Terms & Conditions – A Complete Guide to Using the Platform

1General Terms & Conditions

Sona Gamer is an internationally licensed online Sports Betting and gaming platform. The platform is designed for entertainment purposes and does not guarantee any income. By using the platform, you confirm that you are knowingly accepting these terms.

These terms and conditions are available in both English and Bengali. In the event of any conflict between the two, the Bengali version shall prevail. All services provided by Sona Gamer are governed by these terms and conditions.

If you do not agree with any part of these terms, please do not use this platform. For any questions, contact us at support@sonagamer.click.

2Account Registration & Eligibility

The following conditions must be met to open an account at Sona Gamer:

• You must be 18 years of age or older at the time of registration.
• Each person may register only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited.
• You must provide accurate information at the time of registration — incorrect details will cause verification issues later.
• As part of the KYC (Know Your Customer) process, Sona Gamer may request a copy of your National ID card or passport.

Keep your account login credentials (email and password) strictly confidential. Sona Gamer will not be held responsible if someone gains access to your account using this information. If you notice any suspicious activity, notify our support team immediately.

3Deposit & Withdrawal Policy

Below is a summary of the financial transaction rules at Sona Gamer:

The deposit method and withdrawal method must match — for example, if you deposit via bKash, your withdrawal must also be processed through bKash. This policy is an important measure against money laundering.

Withdrawals may be restricted on accounts that have not completed KYC verification. When making a large withdrawal for the first time, Sona Gamer may request additional verification documents — this is a completely standard security procedure.

4Bonus & Promotion Terms

Sona Gamer offers a variety of bonuses and promotions. Each bonus has its own specific terms, which are detailed in the bonus section. General bonus policies are outlined below:

• Wagering Requirement: A specified amount of betting must be completed before bonus funds can be withdrawn. Typically, you are required to wager between 20x and 30x the bonus amount.
• Validity: Every bonus has an expiry period — typically between 7 and 30 days. Any unused bonus will be automatically cancelled once it expires.
• Single Use: The welcome bonus is available to each member once only. Any attempt to claim the bonus through multiple accounts will result in all accounts being suspended.
• Game Restrictions: Some bonuses can only be used on specific games or betting markets. This will be clearly stated in the bonus section.

5Betting Rules

The following rules apply when placing bets on Sona Gamer:

• Once you click the "Confirm Bet" button, the bet cannot be changed or cancelled. Please review all details carefully before placing your bet.
• Sona Gamer reserves the right to change odds at any time. However, once a bet has been accepted, the odds for that bet will not change.
• During live betting, wagering may be temporarily suspended at key moments such as goals or wickets. This is standard practice across all live platforms.
• Sona Gamer reserves the right to void bets placed at incorrect odds due to a technical error. In such cases, the full stake will be refunded.
• Sona Gamer reserves the right to investigate and void any bets linked to match-fixing or corrupt activity.

6Responsible Gaming

Sona Gamer firmly believes that online betting is a form of entertainment, not a source of income. We are committed to protecting every user.

To support your wellbeing, Sona Gamer provides the following responsible gaming tools:

• Deposit Limit: You can set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: You can set a limit on how much you are willing to lose within a given period.
• Session Limit: You can set a limit on how long you spend on the platform in a single session.
• Cooling-Off Period: A temporary break of anywhere from 24 hours to 30 days is available.
• Self-Exclusion: For an extended break (from 6 months to permanent), please contact our support team.

If you feel your betting habits are getting out of control, please reach out to Sona Gamer's support team. We're here to help — no judgement. For more information, visit our Responsible Play View page.

7Security & KYC Verification

Sona Gamer complies with international anti-money laundering regulations. For this reason, the KYC (Know Your Customer) process is an essential part of our platform.

Sona Gamer may request KYC documents in the following circumstances:

• When making a significant withdrawal for the first time (৳10,000 or more).
• If unusual activity is detected on the account.
• When joining the VIP program.

Commonly requested documents include scans or photos of both sides of your National ID (NID) or passport, along with a recent utility bill (for address verification). KYC verification is typically completed within 24 to 48 hours of document submission.

8Data Privacy

Sona Gamer collects your personal information solely to provide services, verify accounts, and meet legal obligations. Your data is never sold to third parties.

However, information may be shared in certain cases:

• In response to valid requests from law enforcement agencies.
• With payment gateways for payment processing (necessary information only).
• In annual audit reports submitted to our regulatory authority.

For more details on data privacy, please visit our Privacy Policy View page.

9Account Closure Policy

Sona Gamer may temporarily or permanently suspend an account under the following circumstances:

• Violation of these Terms & Conditions.
• If evidence of multiple account creation is found.
• In cases of suspected fraud, bonus abuse, or money laundering.
• Proof of age showing the user is under 18.
• Failure to provide documents required for KYC verification.

To close your account, contact our support team via live chat or email. Make sure to withdraw any remaining balance before closing.

10Dispute Resolution

If you have a dispute with Sona Gamer, contact our support team directly first — most issues are resolved within 24 hours.

If you are not satisfied with the support team's resolution, please follow the escalation process:

1. Submit a complaint via live chat and obtain a complaint reference number.
2. Send a detailed email to support@sonagamer.click — you'll receive a reply within 48 hours.
3. If the issue remains unresolved, you may escalate your complaint to our licensing authority.

Any legal matters related to these Terms & Conditions shall be governed by the laws of the country in which the company is licensed.